Women & Diversity in Credit Conference

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Women & Diversity in Credit Conference

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Women & Diversity in Credit Conference
Hilton London Bankside  •  19 Nov 2026  •  #WDCConf

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About
The Event

Join us for the most anticipated virtual business conference of the year, where innovation meets opportunity.

A virtual business conference is an event that allows participants, speakers, and exhibitors to engage in discussions, networking, and presentations via digital platforms. These conferences are designed to bring together professionals from different industries to share insights, explore new technologies, discuss business trends, and foster connections—all without the need for physical travel.

When
November 19, 2026
Where
2-8 Great Suffolk St, London SE1 0UG, UK
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Event
Attractions

Event
Attractions

50+

SPEAKERS

75+

WEBINARS

500+

ATTENDEES

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About Event

Join us for Brainstorm - A Virtual Event! Unleash your creativity and take part in this interactive conference from the comfort of your own home. With a variety of expert speakers, workshops, and networking opportunities, this event is perfect for anyone looking to ignite their creative spark. From November 1st to December 31st, you'll have the chance to connect with like-minded individuals and learn valuable skills to enhance your creative thinking. Don't miss out on this unique opportunity, register now to secure your spot at Brainstorm - A Virtual Event!

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Event
Schedule

Day - 01 Thursday-Nov 19

November 19, 2026 09:00 am

Registration & networking

November 19, 2026 09:30 am

Welcome address

speaker headshot

Kitty Wood
Head of Content and Community, Shard Financial Media

Kitty Wood

Head of Content and Community, Shard Financial Media

November 19, 2026 09:30 am

Welcome address

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Jenna Abbot
Managing Director, Shard Financial Media

Jenna Abbot

Managing Director, Shard Financial Media

November 19, 2026 09:45 am

Keynote to be announced

Keep an eye out for our next Keynote announcement!

November 19, 2026 09:45 am

Keynote to be announced

Keep an eye out for our next Keynote announcement!

November 19, 2026 10:20 am

Keynote: The 5 Rules of Productive Leadership

The most effective leaders don't succeed by doing more; they succeed by creating the right conditions for their teams to perform at their best. 

  

As a senior leader you are expected to make high-level strategic decisions whilst pushing your teams to succeed. Yet often leaders find themselves overwhelmed by operational demands, becoming the bottleneck instead of driving the business forward. 

  

Drawing on her experience as a Senior Director at Adobe and Virgin Media O2, alongside her work as a positive psychology coach and bestselling author of Stop Apologising, Tara Rule will explore the mindset shifts and leadership habits that enable executives to lead with greater impact. 

  

You'll leave with five strategic and practical rules to lead with confidence, create accountability, and focus your time where it delivers the greatest value and commercial success. 

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Tara Rule
Business Coach and Speaker, -

Tara Rule

Business Coach and Speaker, -

November 19, 2026 10:20 am

Keynote to be announced

Keep an eye out for our next Keynote announcement!

November 19, 2026 10:50 am

Networking break

Time to grab a refreshment back in the networking zone.

November 19, 2026 11:20 am

Diversity as a growth strategy: Turning inclusion into revenue

Values are important drivers of diversity, however a business case is vital to showcase the commercial impact and ultimately implementation. This session reframes diversity from a compliance exercise into a commercial advantage. Hear from leaders within the industry on how inclusive cultures drive innovation, unlock underserved markets, and improve credit performance. Real case studies will demonstrate measurable ROI from diversity initiatives.

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Faye Byrne
Head of Customer Resolution, HSBC

Faye Byrne

Head of Customer Resolution, HSBC

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Jessica Bateman
Chief Commercial Officer, Oodle Finance

Jessica Bateman

Chief Commercial Officer, Oodle Finance

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Mike Deans
Managing Director, Borderway Finance

Mike Deans

Managing Director, Borderway Finance

November 19, 2026 11:20 am

Owning your career in credit: Navigating progression with confidence

A practical guide for rising professionals on how to build influence, navigate career pathways, and advocate for themselves in the credit and financial services industry.


Leave with a career strategy and actionable next steps.

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Katie Orme
Head of Service Social Worker, Octopus

Katie Orme

Head of Service Social Worker, Octopus

November 19, 2026 11:20 am

Premium Member Roundtable: To be announced!

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Victoria Loosmore
Head of Product Proposition & Marketing, Advantage Finance

Victoria Loosmore

Head of Product Proposition & Marketing, Advantage Finance

November 19, 2026 12:00 pm

How to influence decisions from outside the boardroom

How to challenge bias, contribute ideas, and influence senior stakeholders - even without the leadership or board title. Includes real workplace scenarios and communication frameworks.


Practical tools to confidently contribute in high-stakes environments.

November 19, 2026 12:00 pm

Bias in financial services: Where it hides and how to fix it

An honest look at how bias enters credit models, policies, and human decision-making. The session explores AI bias, legacy systems, and cultural blind spots. Providing business leaders with practical steps to reduce unintended discrimination while maintaining strong risk controls.

November 19, 2026 12:40 pm

Lunch & Networking break

November 19, 2026 01:40 pm

Building your personal brand in financial services

How to stand out, build credibility, and position yourself as a future leader. Covers internal visibility, networking, and thought leadership. Gain clear steps to increase visibility and accelerate career growth.

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Isobel Crosse
Head of Financial Care, Santander

Isobel Crosse

Head of Financial Care, Santander

November 19, 2026 01:40 pm

Future-ready leadership: Building teams that thrive in uncertainty

The leadership playbook is evolving. This session explores how inclusive leadership drives resilience, engagement, and performance in fast-changing environments. It will focus on decision-making, psychological safety, and leading diverse teams effectively.


Gain insights into how to improve team performance and culture that you can implement straight away.

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Jon Betts
Chief Operating Officer, BNP Paribas

Jon Betts

Chief Operating Officer, BNP Paribas

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Victoria Loosmore
Head of Product Proposition & Marketing, Advantage Finance

Victoria Loosmore

Head of Product Proposition & Marketing, Advantage Finance

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Zara Woods
Chief Operating Officer, Jaja Finance

Zara Woods

Chief Operating Officer, Jaja Finance

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Julie Twynholm
Chief Risk Officer, TogetherMoney

Julie Twynholm

Chief Risk Officer, TogetherMoney

November 19, 2026 01:40 pm

Premium Member Roundtable: Inclusive credit design: Reaching the underserved without increasing risk

Want to know how your business can design products that serve diverse populations while remaining commercially viable? This session explores alternative data, flexible underwriting, AI and inclusive product innovation that expands access responsibly.


Gain practical ideas for product innovation that drives both inclusion and profitability - providing both new market and growth opportunities.

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George Badejo-Adegbenga
Chief Executive Officer, Money in Minutes

George Badejo-Adegbenga

Chief Executive Officer, Money in Minutes

November 19, 2026 02:20 pm

From policy to practice: How to operationalise your inclusive policies

Many organisations have strong diversity policies, but translating them into consistent, measurable action remains a challenge. This session explores why initiatives stall after launch and what separates organisations that make real progress from those that don’t. Through practical examples, leaders will examine governance, accountability, leadership behaviours, and how to embed inclusion into everyday business decisions, not just HR frameworks. 

November 19, 2026 02:20 pm

Putting it into practice: Roundtables chaired by industry leaders

This interactive session is designed to turn insight into action, giving you the chance to practise meaningful networking and career conversations in a supportive environment.

Through a series of facilitated roundtable discussions, connect with peers and industry leaders while exploring topics including confidence, visibility, sponsorship, leadership, and career growth.

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Ross Chambers
Chief Commercial Officer, Finclusion

Ross Chambers

Chief Commercial Officer, Finclusion

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Helen Wilson
Chief People Officer, Atom Bank

Helen Wilson

Chief People Officer, Atom Bank

November 19, 2026 03:00 pm

Networking break

November 19, 2026 03:30 pm

Allyship to Mentorship to Sponsorship: What actually moves careers

Many don’t realise that sponsorship, not just mentorship, is what drives advancement. It directly supports talent development and retention.


This session breaks down the critical difference between mentorship and sponsorship, and why both play distinct roles in career progression. Learn how to identify, build, and leverage these relationships effectively, whether formally or informally. The session will also explore how to proactively seek sponsors and how leaders can step into that role for others.

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Maria Vidler
Customer Operations Director, Capital on Tap

Maria Vidler

Customer Operations Director, Capital on Tap

Maria Vidler is Customer Operations Director at Capital on Tap, the business credit card provider for small businesses across the UK and US. She brings over 25 years of experience in financial services, including senior executive roles, most notably as Chief Customer Officer at Starling Bank, where she led through a period of significant growth until her departure in September 2025. Maria has built her career around driving operational excellence and improving customer outcomes, leading high-performing teams through major change initiatives.

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Elizabeth Blakelock
Diversity and Inclusion Lead, Monzo

Elizabeth Blakelock

Diversity and Inclusion Lead, Monzo

Dr Elizabeth Blakelock is an award-winning leader who helps organisations create better outcomes for customers and colleagues. She connects evidence, inclusive design to show how organisations can build experiences that work for everyone. A disabled parent, Dr Elizabeth brings a unique combination of strategic leadership, regulatory expertise and lived experience. She is recognised for translating complex challenges into practical change. Today, Dr Elizabeth leads Accessibility and Inclusion at Monzo, where she is helping make money work for everyone while championing more inclusive financial services across the industry.

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Chris Adams
Commercial Director, MotoNovo

Chris Adams

Commercial Director, MotoNovo

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Lindsay Gustafsson
Head of Risk, Novuna

Lindsay Gustafsson

Head of Risk, Novuna

Lindsay is Head of Risk at Novuna Consumer Finance, part of Mitsubishi HC Capital UK plc. She has extensive risk experience in both consumer credit and retail banking, working for a wide range of organisations including HSBC, National Australia Group and Non-Standard Finance. In her current role with Novuna, Lindsay leads a team of circa. 100 risk professionals responsible for Risk Analytics, Financial Modelling, Collections, Financial Crime, Risk Operations, Corporate Risk and Enterprise Risk. Outside of work Lindsay is a member of Credit Strategy’s Credit500 club, Special Advisor for The National Emergencies Trust and Non-Exec Director of Leeds Credit Union. 

November 19, 2026 04:00 pm

Speaking up safely: The FCA’s new conduct rules in practice

The FCA’s increasing focus on non-financial misconduct is redefining leadership accountability across financial services. Behaviour once viewed as a people issue, including bullying, discrimination, exclusion, and abuse of power, is now firmly part of the regulatory and conduct agenda.


This session will explore what the FCA’s expectations mean in practice for leaders, how workplace culture impacts governance and performance, and why psychological safety is critical to creating high-performing, accountable teams. Leaders will discuss how to build environments where employees feel confident raising concerns early, without fear of reputational or career consequences.

November 19, 2026 07:00 pm

Women & Diversity in Credit Awards

Our
Speakers

Katie Orme

Head of Service Social Worker, Octopus

Helen Wilson

Chief People Officer, Atom Bank

Ross Chambers

Chief Commercial Officer, Finclusion

Jenna Abbot

Managing Director, Shard Financial Media

Kitty Wood

Head of Content and Community, Shard Financial Media

Chris Adams

Commercial Director, MotoNovo

Elizabeth Blakelock

Diversity and Inclusion Lead, Monzo

Dr Elizabeth Blakelock is an award-winning leader who helps organisations create better outcomes for customers and colleagues. She connects evidence, inclusive design to show how organisations can build experiences that work for everyone. A disabled parent, Dr Elizabeth brings a unique combination of strategic leadership, regulatory expertise and lived experience. She is recognised for translating complex challenges into practical change. Today, Dr Elizabeth leads Accessibility and Inclusion at Monzo, where she is helping make money work for everyone while championing more inclusive financial services across the industry.

Maria Vidler

Customer Operations Director, Capital on Tap

Maria Vidler is Customer Operations Director at Capital on Tap, the business credit card provider for small businesses across the UK and US. She brings over 25 years of experience in financial services, including senior executive roles, most notably as Chief Customer Officer at Starling Bank, where she led through a period of significant growth until her departure in September 2025. Maria has built her career around driving operational excellence and improving customer outcomes, leading high-performing teams through major change initiatives.

Lindsay Gustafsson

Head of Risk, Novuna

Lindsay is Head of Risk at Novuna Consumer Finance, part of Mitsubishi HC Capital UK plc. She has extensive risk experience in both consumer credit and retail banking, working for a wide range of organisations including HSBC, National Australia Group and Non-Standard Finance. In her current role with Novuna, Lindsay leads a team of circa. 100 risk professionals responsible for Risk Analytics, Financial Modelling, Collections, Financial Crime, Risk Operations, Corporate Risk and Enterprise Risk. Outside of work Lindsay is a member of Credit Strategy’s Credit500 club, Special Advisor for The National Emergencies Trust and Non-Exec Director of Leeds Credit Union. 

George Badejo-Adegbenga

Chief Executive Officer, Money in Minutes

Isobel Crosse

Head of Financial Care, Santander

Julie Twynholm

Chief Risk Officer, TogetherMoney

Zara Woods

Chief Operating Officer, Jaja Finance

Victoria Loosmore

Head of Product Proposition & Marketing, Advantage Finance

Mike Deans

Managing Director, Borderway Finance

Jessica Bateman

Chief Commercial Officer, Oodle Finance

Faye Byrne

Head of Customer Resolution, HSBC

Tara Rule

Business Coach and Speaker,

Jon Betts

Chief Operating Officer, BNP Paribas

Our
Sponsors

TechNova Solutions

TechNova Solutions

TechNova Solutions is a global leader in cloud infrastructure and enterprise software. As a Platinum Sponsor, TechNova supports innovation by empowering organizations with cutting-edge AI and automation tools that drive digital transformation across industries.

Omnex Connect

Omnex Connect

Omnex Connect delivers seamless communication infrastructure for large-scale digital events. Their sponsorship powers reliable connectivity and meaningful interactions among attendees, exhibitors, and speakers alike.

HelixCore Technologies

HelixCore Technologies

HelixCore Technologies leads the charge in next-generation analytics, automation, and data security. Their role as Innovation Partner reflects their passion for redefining what’s possible through intelligent systems.

Lunaris Digital

Lunaris Digital

Lunaris Digital crafts immersive digital ecosystems for enterprises seeking innovation at scale. As the Gold Sponsor, they champion creativity, technology, and collaboration across the global tech landscape.

Aureon Dynamics

Aureon Dynamics

Aureon Dynamics pioneers intelligent automation platforms that blend data, design, and decision-making. Their Platinum Sponsorship underscores their mission to empower industries with smarter, faster, and more sustainable technologies.

Verdantia Labs

Verdantia Labs

Verdantia Labs develops eco-smart technologies that connect innovation with sustainability. As the Bronze Sponsor, they promote responsible tech design and environmentally conscious innovation.

QuantumEdge Solutions

QuantumEdge Solutions

QuantumEdge Solutions develops advanced software and infrastructure systems designed to enhance performance, scalability, and security. As the Technology Partner, they bring cutting-edge innovation and technical expertise that power the digital backbone of the event.

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Yes, this event is completely free to attend. We encourage you to login and have a look around at your convenience.

The event will be on demand indefinitely, however we may make updates and changes to the platform periodically. Make sure to keep checking back in to see our newest features in action!
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